I suppose someone will call me a bigoted bitch today, so go ahead: Get it out of your system.
Janie, you are a bigoted bitch.
But am I? Are you sure?
When a number of American companies moved their customer service call centers to India, I felt concerned about the loss of jobs in the U.S. They weren't usually high paying jobs, but sometimes making a bit is a whole heck of a lot better than making nothing.
|Call center employees in India usually earn $2,400 A YEAR.|
Employees in the U.S. make $20,000-$40,000.
Information from ABC News.
He admitted he wasn't, but requested repeatedly that I give him a chance to solve my problem. I requested repeatedly that I be assisted by a rep from the U.S. who works in the U.S.
What's my problem?
As I age, my sight and hearing diminish. Although many Indians know English grammar better than people in the U.S., their voices tend to be somewhat high pitched. They talk in the singsong manner of a person reciting memorized scripts, or of a person who is Indian but speaking English.
I am tired of saying, Pardon me? Please say that again. I can't understand you. I can't hear you. You have not solved my problem. It's clear to me that you don't comprehend my problem.
While it's true that a rep working in the U.S. might not solve my problem, at least I understand what the person says. When I call Amazon, I'm told which city in the U.S. I'm reaching.
I knew today that I was done with call center reps in India. I also tried online chat. The rep spelled my name "Jain." Few names in the U.S. are simpler than Jane. If he couldn't read and then type "Jane," then how could he help me? I called again and spoke to a woman on the telephone. Are you a U.S. citizen working in the U.S.? I asked.
No, but I can help you, she said.
I told her what was wrong. She didn't understand. I had difficulty understanding the questions she asked me. Finally, I said--yet again--I want to talk to a citizen of the United States who works in the United States. She tried again to get me to change my mind, and then reluctantly gave me a different phone number.
I called. I understood the man. He understood me. He asked me to forward some emails to him. He will figure out what's wrong.
Even if he can't figure it out, at least when he tells me, I'll know what he says.
From now on when I hear a foreign voice on the telephone when I need customer service, I shall demand that I be allowed to speak to someone from the U.S. who works in the U.S. I read an ABC news story that said some call centers have departed India to return to the U.S. because it takes multiple, frustrating calls to an Indian center to resolve a problem. If you feel the way I do, then I hope you'll insist on speaking to a U.S. citizen who is in the U.S. Let's bring those jobs back to our country. Let's bring those voices we understand back to our ears.
Infinities of love,