CANCELLATION TRIALS & TRIBULATIONS

Gentle Readers,

Last week I told you about all my new techno stuff in  TECH NO GEEK.       

But getting new stuff meant I had to cancel some old stuff. The new cell phone was no problem because of Rad and because I simply went from one AT&T phone to another.

But installing a U-Verse package meant I had to cancel my old satellite TV provider and internet service.

So I called the satellite people. We'll call them DirectFuckMe. The guy I got on the phone simply would not shut up and let me cancel the service. I didn't shout; I didn't curse. But I did end up becoming rather angry and speaking to him quite strongly, as in, My DVR hasn't worked properly for months and you people kept telling me it was my fault and you wouldn't do anything about it and then the AT&T guy told me today that your stuff had never been hooked up properly.

Mr. DirectFuckMe actually had the nerve to tell me that he isn't "you people," that he has a name and it's Shit Head, and that I never talked to him so it wasn't his fault.

Then he tried to rip me off by telling me if I didn't cancel for another month that it would save me money on what I have to pay per month ($20) to finish off my contract, which ends in September. I said, How can paying for another month at $79 cost less?

He said, Blah blah blah blah something something something.

I said, Just cancel it right now.

He finally obeyed.

Them I had to call Shamcast to cancel the internet. I've been unhappy with them because they called me a couple of months ago and said they were sending out someone to upgrade my modem free of charge and the cost of my service would actually go down.

HA! I say HA!

Almost every day the internet went out after the upgrade and I had to unplug everything and plug it back in, not easy when one is hampered by a broken back. Furthermore, although the cost of the internet service went down by about a dollar, they added some other cost, so the total cost went up.

But I was prepared when I called Shamcast because of my experience with DirectFuckMe. When Shamcast inquired why I was canceling, I answered, I am giving away all my belongings and entering a convent.

He said he didn't even know there were convents in the United States anymore. I assured him there were.

He said I was due for a refund.

No argument.

Problem solved.

I'm going to use the entering a convent excuse from now on.

In fact, afterwards I felt so freaking brilliant I'm surprised my head could fit through the door.

Infinities of love and nunneries,

Lola

P.S. AT&T also gave me a $200 rebate for getting the U-Verse package, which more than covers the cost of the $60 I still owe DirectFuckMe for canceling my contract with them.