Thursday, March 23, 2017

I'M SICK OF NEEDING A NEW DENTIST

To read Part One of this diatribe CLICK HERE, and to read Part Two, CLICK HERE.

Gentle Readers . . . and Maxwell,

I shouldn't write multi-part stories. I bore myself.

All righty, then, when last we saw our Fair Junebug, she'd been told that the dentist's office had never accepted her insurance (following four years of appointments), and she learned the insurance company's "customer service" department was worthless, which didn't surprise her in the least because it's common knowledge that customer service was created to make us all insane.

Next step: I called the guy who sold me the insurance. He actually answered his phone. His name is Joseph, as in Jesus, Mary, and the guy who stands around to watch all the hullabaloo surrounding his wife who isn't even having his baby.




Joseph listened to my story and said, I wish I could do something about this, but unfortunately I can't. I can tell you what happened, though. Of course they accepted your insurance. I see this happen all the time with dentists' offices. They open and they want new customers, so they accept all sorts of insurance. Then they become successful and they stop accepting some types of insurance, but they don't tell you until after your appointment.

Joseph also apologized for the response I'd received from "customer service."



I appreciated it that Joseph didn't try to weasel out of the situation, just like Mary's dude. He couldn't stop dentists from doing people dirty over insurance, but he gave me a straight answer, and he apologized.

My response was to call N______ D_____ and tell them what Joseph had said about them accepting and then suddenly not accepting my insurance. The person on the other end of the phone did not say one word. She didn't argue with me. She didn't protest.

I also added the new tidbit of information to my online review of N______ D_____.

Because I had made my next appointment with N______ D______ before I was told they didn't accept my insurance, I waited until the day before the appointment and then called to cancel. The appointment person asked if I wanted to reschedule. No, I said. I will never be back.

A couple of months after the kerfuffle, I received a bill from N______ D______. It was for my final toofer cleaning with them, but it wasn't very large. I paid it and waved goodbye with my middle finger.

Although I'm not happy about what happened with N_____ D_____, at least I can share my story to make other people aware of their actions. I'm also glad that throughout the ordeal of trying to learn what had happened, I remained calm. I didn't scream or curse at anyone, but I'm persistent and I kept asking questions until I learned the truth.



Now, I need to have my teeth cleaned. It just so happens that I received an advertisement in the mail a few days ago about a new dentist's office that opened not far from my home . . .

Don't worry. Not happening. I'll figure it out.


Infinities of love,

Janie Junebug


Wednesday, March 22, 2017

DO YOU STILL WANT TO KNOW WHY I NEED A NEW DENTIST?

Continued from Monday––to read the first part CLICK HERE.

Gentle Readers . . . and Maxwell,

When last you saw your Queen of Grammar, she had been to the dentist to have her teeth cleaned and heard these words: We don't accept your insurance. We've never accepted your insurance.

That's not possible, I replied. I've been coming here for four years. The first question I asked before I made an appointment with you was if you accepted my insurance. I wouldn't have come here if you didn't. Besides, you've called my insurance company twice to find out my share of the cost for two procedures.

All of this led to the billing person and the office manager squawking and running back and forth between offices.



Finally, the billing person said, I don't know what to tell you. You should probably call your insurance company, but since we've never accepted your insurance that means your bill is going to be huge.

Which led to me squawking and running in circles until someone pushed me out of the door and told me which car was mine and told me how to start it because I had lost my memory at the words "your bill is going to be huge." Four years of dental services? Four freaking years? Not possible.



So I called my insurance company. The "customer service" representative for my dental insurance told me that I was assigned to G_____ D_____ (I'm in a dental HMO), and no, that does not stand for what you think it does, you filthy-mouthed blasphemer of God.

I said, G_____ D_____ went out of business years ago. They weren't open when the insurance assigned me to them, so I found N______ D______ and made them my providers.

The customer service rep said, You are assigned to G______ D______.

They went out of business years ago, I said.

Rep: You are assigned to G______ D______.

Me: G______ D______ went out of business at least five years ago.

Rep: You are assigned to G______ D______.

Me: G______ D______ went out of business at least five years ago.



I guess you get the idea that the "customer service" representative was there to say the same words over and over and not to provide customer service.

Next, I called N______ D______'s billing office. I went through the whole story. The person said, I don't know what to tell you. We don't accept your insurance.

Steam came out of my ears. It made my golden tresses limp and sad looking.

I went online and found the five-star review I'd given to N_______ D______ and changed it to one star. I left my original comment praising their work, and then added that I had to change the five-star rating I'd given to them and provided a brief explanation.



Okay. I'm tired now. That's all for today. To be continued . . . 


Infinities of love,

Janie Junebug


Tuesday, March 21, 2017

TIP TUESDAY: TRACK CHANGES

Gentle Readers . . . and Maxwell,

You didn't think I'd really continue the story about the dentist today, did you? No way! It's TIP TUESDAY. The dentist story will probably continue tomorrow.

You've written your first book and you want all the niggling details to be correct, so you look for an editor (preferably moi). I reply in a timely and polite manner. Among the other information you receive from me, you learn that I edit using "Track Changes."

Track Changes might seem daunting if you've never heard of it before, but I learned to use it. I tend to think that if I can learn how to do something on the computer, then any computer user can learn how to do it because I am no technological genius.

If you don't need to use track changes, but you'd like to check it out, go to a Word document. Select the Review tab. Look to the right in Review, and you'll see Track Changes. Click on it and then play around with your document. Make some corrections and changes to see what you can do.



Track changes allows me to make corrections and comments on the manuscripts I edit without printing everything out and marking up the manuscript with a pen, which would probably give me writer's cramp, to which I'm prone.

I tippety-tap on my laptop, and before you know it, you have your manuscript back on your computer with my corrections in red text. No confusion between what you've done and what I've done. If I want to explain a correction or suggest a change, I can highlight your text and then make a comment about it off to the side of your manuscript.

You read through my suggestions and have the option to accept or reject them. Or if you want another person's opinion, you can send your manuscript to that editor who can't possibly be as good as I am but I forgive you, and the other editor's comments and corrections show up in a different color.



I always suggest to my clients that they learn how to use Track Changes before I return their manuscripts. This site has an excellent written explanation of Track Changes, along with a video:

http://www.gcflearnfree.org/word2013/track-changes-and-comments/1/

Some professors also use Track Changes to help their students improve essays before they receive the final grade. When I was a grader for a professor, you'd better believe I wish I could have used Track Changes for that job.

What kind of experiences have you had with Track Changes? Robyn Alana Engel, no complaints allowed from you, even though you put my name in The New York Times and it has nothing to do with pedophilia.


Infinities of love,

Janie Junebug


Monday, March 20, 2017

WHY I NEED A NEW DENTIST

Gentle Readers . . . and Maxwell,

Back in 2012, the dentist I was seeing had such a strict attendance policy that I got kicked out for missing two appointments (I missed one because I was ill and called during the night to say I couldn't make my morning appointment, and I missed the second one because my GPS sent me to a fast food "restaurant" and refused to admit that it wasn't the dentist's office. I called to say I was lost and was told I was so far away that I couldn't make the appointment and it was my second missed appointment, so farewell). I was disappointed because I liked that dentist and his staff, but really? Two appointments and do not pass go? Do not collect x-rays and a cleaning?




So where to go next? I don't like to miss my every-six-months toofer cleaning.


If only I could find a dentist as devoted as the elf on Rudolph the Red-Nosed Reindeer.


Dude gave up a great full-time toy making gig, including health insurance and all the candy he wanted, in favor of fixing teeth.

No elves came my way, but I did receive an advertisement in the mail for a new dentist's office that was opening near my home. I called to ask if they accepted my insurance. Yes! was the enthusiastic response. I made my appointment.

Got to the office without any problems. It was a brand-new building with a Keurig in the waiting room, comfortable chairs, and many exam rooms––most of which were dark. They had just opened, after all, so they didn't have many patients. I liked the hygienist, liked the dentist. He wanted to replace some of my old fillings that I'd gotten when I was a child. Made sense to me. Some of those fillings were forty years old (amazing since I was thirty).

One of the billing people called my insurance company to check on coverage for the replacement fillings and told me how much I'd have to pay. Insurance covered most of it.

The appointment for the new fillings fell on Halloween. Everyone dressed up. The hygienists were all cats. The dentist wore a chicken head. All was well. I gave the office a stellar five-star review on Google.

And so the years passed. I kept my appointments and my teeth. With each visit, I saw the business grow. The exam rooms were no longer dark. Each one had a patient. Several dentists worked there, along with a large staff of hygienists and people to handle billing and appointments.  After a couple of years I had another procedure that required another small partial payment from me.

Then I went in for my second cleaning appointment of the year during 2016. Finished, with clean teeth and minty-fresh breath, I went to the desk to make my next appointment. The appointment and billing person looked at her monitor. I could see she was confused. Just a minute, she said, and dashed off to talk to someone in a private office.

She returned to tell me, We don't accept your insurance. We've never accepted your insurance.

To be continued.


Infinities of love,

Janie Junebug



Friday, March 17, 2017

FLASHBACK FRIDAY: BIG BROTHER IS WATCHING AND LISTENING AND READING

Gentle Readers . . . and Maxwell,

Now that we know about the wiretapping of Trump Tower by President Obama, it seems to be a perfect Friday for a



with this post I published on June 19, 2013. BIG BROTHER IS WATCHING AND LISTENING AND READING has had 152 page views.

While you read, I'll get back to peering into my microwave to find the cameras. Thank God Kellyanne Conway warned me about them. No more heating up a snack while topless.


Infinities of love,

Janie Junebug



I've been hearing a lot about how the NSA, under the guise auspices of Homeland Security, has continued to read our email and listen in on our conversations – a practice begun during a previous administration, and because no one is minding the store, the shoplifting continues. I realize that this behavior annoys, pisses off, or even inflames some people.




But I read a very interesting article about how government spying on the American people averted a tragedy earlier this year when a couple of young men planned to plant some bombs at the finish line of the Boston marathon.

What's that you say? Huh? Those guys did that and didn't get caught till AFTER they killed and injured some people and caused all sorts of trouble? Oh, shit crap what the fuck my bad. Haven't watched the news since . . . I don't want to bring up that tragedy.

Well, since the covert actions continue, I want to volunteer to be of some assistance. I'm not very good at spying on people. I don't even make a good nosy neighbor. Sweet Young Allison was several months into her pregnancy before someone mentioned to me  I noticed she had a baby bump.

Because I'm not a good spy, then I want to volunteer to be spied on. If the government will concentrate on me, they can stop bothering some of the people who are upset about the whole schlemiel.

I don't mind at all if they watch me. They can put a nanny cam in my house.



The government can listen to me 24/7, including in my bedroom.



They can read my letters to my mother-in-law. They can read my email. They can follow me everywhere I go, which is usually from the house to the yard and back in the house. Maybe a spy will even remind me not to weed whip my leg again (and I was not wearing shorts when I did that, Coffey).

American Public: I want to be the U.S. Government's Whipping Girl.

I am so fascinating that no one will bother the rest of you ever again.




Please. Martyr me. I can take it.







Wednesday, March 8, 2017

BOOK NOOK: THE MAGICIAN'S ASSISTANT BY ANN PATCHETT

Gentle Readers . . . and Maxwell,

I have a great novel for you––one that made me sigh with delight when I finished it. It's The Magician's Assistant by Ann Patchett.



Pull a rabbit out of a hat? Parsifal and Sabine had far better tricks than that. The tape of their performance on The Tonight Show, hosted by Johnny Carson, proves their talent.

Now, though, the first words of the novel tell us

Parsifal is dead. That is the end of the story,

Of course, it's a beginning for his assistant and widow, Sabine, but she doesn't know it yet.

But when she reads Parsifal's will, Sabine learns that he left behind an illusion. His name and the story of his childhood are far different from what he told Sabine. Sabine leaves sunny Los Angeles for the harsh winter of Alliance, Nebraska, to find some magic of her own.

Ann Patchett conjures a story filled with her own tricks that inspire the reader to empathize with Sabine and the reality behind Parsifal's tricks.

The Magician's Assistant earns The Janie Junebug Seal of Highest Magical Approval.


Infinities of love,

Janie Junebug


Tuesday, March 7, 2017

TIP TUESDAY: IDIOMATIC ENGLISH

Gentle Readers . . . and Maxwell,

Idioms are common words or phrases that make sense in the U.S., but would probably have no meaning to a beginning speaker of English. They're also difficult to translate into another language.

For example, I might say he bought the farm or went toes up or bit the dust in place of saying he died.

Idiomatic English can also mean that a phrase is said using particular words, such as she talked down to him, which is not the same as she talked under him.

We try not to end a sentence with a preposition, but because of idioms it's okay for me to write I dressed up.

If your characters don't know idiomatic English, they might be from a country other than the United States, or they might not use idioms correctly for other reasons. Idioms can be an indicator of familiarity with correct English.

A few idioms that are often misused, according to Hodges' Harbrace College Handbook, include:

according to the plan [not with]

bored by it [not of]

die of cancer [not with]

independent of his family [not from]

happened by accident [not on]

jealous of others [not for]


Someone once told me that we should say a person has a flu rather than has the flu because different strains of influenza exist.

Not true. Has the flu is idiomatic English.


Have you heard idioms misused?


Infinities of love,

Janie Junebug


Thanks, fishducky!