Wednesday, July 24, 2013

DEAR NETFLIX: PLEASE STOP SWITCHING MOVIES FROM STREAMING TO DVD ONLY

Dear Netflix:

I love you. I'm sure you know I love you. You keep me supplied with a steady stream of DVDs, delivered right to my door for my viewing pleasure. And when I don't have a DVD, because of streaming, I can watch movies, and TV shows that I missed when they were actually on TV.



But a friend and I were chatting about you recently, and we agreed that we're unhappy with you for one reason. I know you're concerned and curious, so here's the reason:

We really hate it when we have a movie or TV show in our Instant Queues and you take it away and make it available by DVD only. And when you force this travesty of justice on us, you give us a week's notice – or less – that you're removing the desired item from the Instant Queue. That doesn't give us enough time to watch an entire TV series, and sometimes you tell us you're taking away three or four movies within a week's time. We can't get to all those before you steal them. We feel frustrated when we're looking forward to watching something, and POOF! it's gone. 

My friend said she sent an email to you, Netflix, and you ignored her. You didn't even bother to send an automated reply. She wanted to call you and tell you that this practice bothers her, but she couldn't find your phone number. These days a lot of businesses want to make it difficult for consumers to get in touch with them, but I found your phone number and gave it to my friend. Your number, in case you can't find it yourself, is

1-866-579-7115.


So my friend called you, Netflix, and the person who answered your phone said that the shows are taken away from streaming because the contract runs out on the deal and they have to be seen by DVD. Gosh, Netflix. Can't a big business like you negotiate something to keep your customers happy? Or can't you give us more notice that a contract is running out? And why don't you tell us that the contract is the reason we're losing the show? 

I suggested to my friend that if lots of people call you at 

1-866-579-7115 that maybe you'll try harder to keep the movies and TV series you've promised us in our Instant Queues. I must say I was very disappointed when Middle Child recommended that I watch the series Alias, so I put it in my Instant Queue, and within two days it was no longer available. Don't you realize it will take me months to watch a series such as that, one DVD at a time?


I want Alias and everything else you've taken away from me returned to my Instant Queue as soon as possible. So I'll definitely be calling you at 

1-866-579-7115 to express my feelings, in a polite and friendly manner, of course.


And just in case anyone else might want to call you to tell you that it's annoying when you remove something from streaming so suddenly, other people can call you, too – not that I'm suggesting anything.

So if you want to call Netflix and tell them to stop taking away something from streaming that you've eagerly anticipated seeing, you'll find that having their phone number is helpful. Now, let's see. What was that number again? Oh, yes. It's 

1-866-579-7115. 


I hope some of my friend enjoy chatting with your polite customer service representatives, Netflix.

I still love you, but Netflix, you don't wanna piss me off.

Janie Junebug

17 comments:

  1. Okay, you slay me. I, too, love Netflix. But I must say, I have Alias in my streaming quay-way (that's what my daughter calls it) and it isn't showing up that it's going away soon...?? Maybe I'm specialer than you. Thanks for the phone number tho...I do occasionally have to call and bitch at people. And sometimes they're the people.

    -andi

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    Replies
    1. It really pisses me off that Netflix likes you more than it likes me.

      Delete
  2. Netflix can be really annoying. That's why we finally dropped them.

    ReplyDelete
    Replies
    1. Other than this one problem, Netflix satisfies me in a way nothing else can.

      Delete
  3. Sorry I have not read this blog or visited u for awhile. But I am traveling and don't have my laptop to blog. I have a small souvenir from Sri Lanka for my regular visitors. Can u pls email me your address so I can mail it to u. Thanks
    Thoughtsofpaps@gmail.com

    ReplyDelete
    Replies
    1. How sweet of you, PAPS. I'll be in touch.

      Delete
  4. I like the way you operate. They'll learn not to mess with you~

    ReplyDelete
    Replies
    1. In addition to being The Queen of Grammar, I am Queen Bitch.

      Delete
  5. This post was starting to give me a seizure. :-) I have oldy moldy Netflix DVDs that I must process in some way.

    ReplyDelete
    Replies
    1. At least the number isn't flashing. I knew someone who set up a Netflix account and got three DVDs. Her husband kept renting DVDs on his way home from work. A year later they still hadn't watched the Netflix DVDs. I also know people who have Netflix and never put anything in their queues. Netflix must love those people who pay for nothing in return.

      Delete
  6. Replies
    1. I can't remember. Maybe you can go to Netflix and look it up.

      Delete
  7. I've never watched a Netflix. We watch all of our movies On Demand.

    ReplyDelete
    Replies
    1. On Demand is too expensive for me. If I watch a Netflix DVD immediately and mail it right back, I end up paying $1 per DVD.

      Delete
  8. Thank you, Janie!! We are in total agreement! I want my Stargate SG1 and Joseph Campbell series back...and many, many more. They've also got enough money that they are producing their own Netflix series productions now, too! I have put the number in my address book!!

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  9. We dropped Netflix because they kept raising their rates, we had both the DVD and streaming thingy, I do miss them, but I think they are getting a little too big for their britches. Btw, next time I want to bitch somebody out, I'll make sure to let you know first, just in case I need their number...:)

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