To read Part One of this diatribe CLICK HERE, and to read Part Two, CLICK HERE.
Gentle Readers . . . and Maxwell,
I shouldn't write multi-part stories. I bore myself.
All righty, then, when last we saw our Fair Junebug, she'd been told that the dentist's office had never accepted her insurance (following four years of appointments), and she learned the insurance company's "customer service" department was worthless, which didn't surprise her in the least because it's common knowledge that customer service was created to make us all insane.
Next step: I called the guy who sold me the insurance. He actually answered his phone. His name is Joseph, as in Jesus, Mary, and the guy who stands around to watch all the hullabaloo surrounding his wife who isn't even having his baby.
Joseph listened to my story and said, I wish I could do something about this, but unfortunately I can't. I can tell you what happened, though. Of course they accepted your insurance. I see this happen all the time with dentists' offices. They open and they want new customers, so they accept all sorts of insurance. Then they become successful and they stop accepting some types of insurance, but they don't tell you until after your appointment.
Joseph also apologized for the response I'd received from "customer service."
I appreciated it that Joseph didn't try to weasel out of the situation, just like Mary's dude. He couldn't stop dentists from doing people dirty over insurance, but he gave me a straight answer, and he apologized.
My response was to call N______ D_____ and tell them what Joseph had said about them accepting and then suddenly not accepting my insurance. The person on the other end of the phone did not say one word. She didn't argue with me. She didn't protest.
I also added the new tidbit of information to my online review of N______ D_____.
Because I had made my next appointment with N______ D______ before I was told they didn't accept my insurance, I waited until the day before the appointment and then called to cancel. The appointment person asked if I wanted to reschedule. No, I said. I will never be back.
A couple of months after the kerfuffle, I received a bill from N______ D______. It was for my final toofer cleaning with them, but it wasn't very large. I paid it and waved goodbye with my middle finger.
Although I'm not happy about what happened with N_____ D_____, at least I can share my story to make other people aware of their actions. I'm also glad that throughout the ordeal of trying to learn what had happened, I remained calm. I didn't scream or curse at anyone, but I'm persistent and I kept asking questions until I learned the truth.
Now, I need to have my teeth cleaned. It just so happens that I received an advertisement in the mail a few days ago about a new dentist's office that opened not far from my home . . .
Don't worry. Not happening. I'll figure it out.
Infinities of love,